Peace-Making is Our Business, Our Only Business
Course 180 - Business Consumer Mediation
  • Define Business Consumer Mediation.
  • Learn common business/consumer relations expectations.
  • Be familiar with the different alternatives to dispute resolution.
  • Compare and contrast: Arbitration, Conciliation and Mediation.
  • Explain mediation benefits, the mediation process and the mediator role.
  • Participate in interactive role plays and scenarios relevant to business consumer situations.
2010 Enrollment Dates
*PSI School of Collaboration supports the needs of students by individualizing training dates and times.  All
students must have pre-authorization from the school to enroll via the “Personalized” category available on PayPal.  
For more information contact us at customerservice@phoenixstrategies.biz