Peace-Making is Our Business, Our Only Business
Course 220 - ICMS for Business
  • Define a comprehensive system for complaint resolution.
  • Develop skills to build public and team trust.
  • Establish a process whereby individuals may address their concerns related to a workplace actions/practice and to
    engender professional accountability.        
  • Establish a process whereby issues and/or concerns are identified early and addressed with early interventions.
  • Use progressive communication:
    One on one communications as the first option to resolve issues.
    Secondary neutral assistance from mutually respected peer or leader/manager.
    To avail of external services or assistance (ex. mediator, coach, ombudsman)
  • Learn to facilitate an ongoing process of clarifying and educating members of expectations and appreciation
    (understanding) of others.
  • Participate in interactive role plays and scenarios relevant to ICMS for business.
2010 Enrollment Dates
*PSI School of Collaboration supports the needs of students by individualizing training dates and times.  All
students must have pre-authorization from the school to enroll via the “Personalized” category available on PayPal.  
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